Here at Matrix CNI we are an Aruba Networks Platinum Authorised Reseller and a Platinum HPE Aruba Partner making us the most highly qualified Aruba networking partner in Australia. It’s a strong relationship that has already spanned many years. Over this time, our partnership has grown into a strategic alliance that gives customers access to our deep industry knowledge and experience delivering enterprise solutions built on Aruba’s award-winning hardware and applications for wired, wireless and security.
As part of this evolving partnership, and with demand from our clients, we’ve extended our Aruba offerings with to-the-minute technology-based support, all across Australia.
It’s time for a better user support experience
This service has been designed from the ground up to simplify and streamline your Aruba networking operations with proactive on-siteand remote IT support from people who could not be more qualified, or personable! You get access to our dedicated team with the expertise needed to keep your critical Aruba systems running around the clock.
When you reach out with a support issue, we are not just a voice on the end of the line, we are your Matrix CNI team - familiar and friendly and each holding a thorough working knowledge of your HPE Aruba infrastructure. This person-to-person support style is designed to offer fast, thorough interactions that quickly resolve your requests and incidents.
The Aruba support service wrap up
Flexible support model
We offer best-practice responsiveness to your most stringent support requirements. You can choose the level of support you require – from a 24x7x365 response, through to Mon to Fri help desk support – both accessible via phone or email. And as your support needs change, we can adapt with you. All support customers receive clearly defined SLAs to help manage support on their end too.
We work very closely with Aruba, giving us access to a range of tools and expertise to support you better. Software release updates, along with the latest revisions of the software and reference manuals, gives us access to service and support tools and documentation - ensuring high first-contact resolution, user satisfaction, and service levels.
Fast parts delivery
We want to ensure your IT teams can focus on mission-critical tasks, without being hindered by technology issues. To minimise disruption, we ensure replacement parts are delivered within the agreed SLA.
Installation advisory support
With a little notice, we can provide on-site or remote advisory support to customers who require advice on proper installation or updating methods, should they encounter difficulties.
Remote or in-person diagnosis
Your employees always get proactive, expert assistance either in-person or remote. Whichever options is most suitable, we use the latest, most efficient remote diagnostic and collaboration tools to answer questions, troubleshoot, remedy, and resolve issues quickly
Expertise always on-hand
Our service desk is staffed by certified and skilled engineers with extensive knowledge of the Aruba solution family and your infrastructure, ensuring you get extremely high levels of reliability and consistency throughout your support