UC & Collaboration

Unified Communications and Collaboration (UC&C) has become one of the most transformational areas in business today. UC&C technology continues to propel, providing increased scalability and flexibility coupled with high availability for essential business tasks.

Mobility & remote workforce strategies are first and foremost about people, not technology. Read our blog

However, as UC adoption continues to grow at exponential rates, IT grapples with the challenging task of keeping up with the explosion of mobility, remote workforces, and apps. This can trigger a loss of control, causing disjointed platforms and raising a host of new challenges, such as:

  • Disconnected, fragmented and poorly integrated solutions
  • The rise of Shadow IT with users implementing their own solutions and working outside the corporate network
  • Infrastructure that doesn’t adequately support the applications and user density/demands
  • Third-party management and loss of control to IT teams.

We are at a pivotal point with UC&C with user requirements driving adoption. Businesses are looking to integrate UC applications in multi-vendor environments that capitalise on the cloud to provide for an increasingly mobile workforce.

User First, Technology Second

Matrix CNI conducts User Group Workshops with representatives from all stakeholder groups such as end users, suppliers and clients. We understand how UC&C tools can achieve anyone, anywhere and anytime capability on any network or device, and what they require for seamless collaboration. We then present to you the options and provide recommendations on the right solutions for your business.

The Network Specialists

Networking is our heritage.  As a specialist network integrator, Matrix CNI know the importance of enabling, delivering and optimising your technology solutions. To assist with the successful implementation of your UC&C solution, Matrix CNI have a depth of experience in all aspects of the network, including:

  • Wired and wireless networks
  • Network management
  • Tier 1 vendor partnerships

We also offer network assessments, reviewing your switches, wireless and management platforms to ensure it can cater for the new system.

Ultimate Performance and Unrivalled Security

Inherent in all of Matrix CNI’s solutions is an intuitive user experience, ultimate performance, unrivalled security, and identified ROI.   

  • UC platform for voice, video, data, and mobile applications with easy scheduling and real-time invite capabilities
  • Audio, web, point-to-point and multi-party video conferencing
  • Collaborative team workspaces (including encrypted messaging, file and screen sharing)
  • Mobile and Teleworker collaboration and secure workload access
  • Contact Centre setup and expansion
  • Transition from PBX to IP Telephony
  • Voicemail
  • Integrated UC hardware: VC units, video endpoints, audio, collaboration servers

Leading Vendor Partnerships

Matrix CNI is a Cisco Advanced Collaboration Architecture Specialist with 30+ years’ experience in delivering Cisco solutions.

  • Assessment
  • Installation
  • Customisation
  • Configuration

The Personalised Matrix Experience

Our dynamic team of experts are dedicated to building a solution tailored to your requirements, and securing it within the perimeter. We’ll work with you every step of the way, with:

  • A dedicated expert from start to finish
  • A specialised assessment of your entire network and its readiness/capabilities before implementation – ensuring you are getting the right solution for your business.
  • Individualised user training enabling your IT staff to know what to look out for when something goes wrong and when to get other people involved

Strategy, Design, Implementation, Support

With ownership across the solution lifecycle, Matrix CNI provides:

  • Change processes and tweak solutions with ad-hoc maintenance and support, without callout and minimum-time charges
  • 24/7 support agreements for ultimate response time and service provision

Integration with your Cloud Strategy

  • Do you want to incorporate cloud services into your solution? Matrix CNI is a UC cloud provider for an integrated, cost-effective, quick and easy solution
  • You won’t have to worry about upgrades and back-ups with a UCaaS, monthly model